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Frequently Asked Questions
I did not receive my order confirmation e-mail. What do I do now?
How do I know my order has been confirmed?
Can my order be modified after it has been placed?
When does Teabox charge my credit card?
Cancellations & Returns
How do I cancel my order?
How do you refund my money?
What's your general cancellations policy?
-I'm not too happy with the tea (or have received the wrong shipment). What do I do now?
How do I return my order?
Do you ship internationally? And how much does it cost?
How long does it take for Teabox ship out the products?
What if I want to change my address?
Is it necessary to have an account to buy?
I can't remember my password. What do I do?
I placed an order and received samples along with it. I never asked for those!
Can I choose my samples next time?
I love this idea of samples. Can I order just the samples?
Product quality or ingredients
Do you use any artificial flavoring or synthetic substances in your teas?
How are the teas packed?
What is Wholesaler advantage?
How does Teabox ensure the freshness of its whole sale packages?
How long does the delivery take?
What's the minimum order quantity?
I'd love to order. But I'm not sure if my customers will like it as much as I do. What do I do now?
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Terms and Conditions
How do I make a purchase using the e-Gift Card?
How many e-Gift Cards can be used for making a purchase?
Does an e-Gift Card expire?
Can an e-Gift Card purchased from teabox.com be applied to teabox.com/ru or teabox.com/cn or the other way around?
Teabox Store Credit
How do I use the store credit allotted to me?
How do I unsubscribe from your newsletters?
Can I be assured about the safety of my e-mail address?
Teabox Referral Program
How does the Referral program work?
Can these free referral gift cards be used by anybody?
What happens if my friend cancels their order?
When will the referral gift cards expire?
If my friend signs up with a different email address than the one I used for the referral, will I still get my free $25 e- Gift card?
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