Ensuring that our customers get only the highest quality teas is top priority for us at Teabox! However, if you think we've messed up somewhere- with the quality or with quantity or contents of your order, all you need to do is reach out to our customer support by filling up the form on this page or email us at help@teabox.com. We'll be glad to help you out with the best possible solution, including refunding your money back.